Description
Our comprehensive hot tub maintenance plan, Platinum is designed for customers who want their hot tub professionally serviced throughout the year.
Professional servicing approximately every 3 months. The plan combines three Spa Refresh Services with one comprehensive Annual Hot Tub Service. As a result, your hot tub benefits from regular deep cleaning, fresh water, water balancing and routine equipment checks throughout the year.
Includes:
- 3 × Spa Refresh Services
- 1 × Annual Hot Tub Service
- Professional servicing approximately every 3 months
- Pipework flushing & complete drain down during Spa Refresh Services
- Shell, waterline, headrest, jet & diverter cleaning
- Filter cleaning
- Fresh-water refill, testing & balancing
- Equipment checks throughout the year
- 10% off hot tub chemicals
- 10% off replacement filters
- Priority advice & support
In addition, your Annual Hot Tub Service includes a more comprehensive inspection of the spa’s equipment and operating systems.
Pay annually and save 5%.
Please note: Replacement parts, repair work and additional chemicals are not included within the plan and will be charged separately where required.
How to Get Started
Getting started with our Platinum Hot Tub Care Plan is simple. Purchase your plan online and your recurring monthly subscription will be set up securely through Stripe.
- Purchase your Care Plan online
Complete your order and set up your recurring monthly payment securely through Stripe.
- We'll contact you to get everything set up
Once your order has been received, a member of our team will contact you to confirm your hot tub details, location and any access requirements.
- We'll arrange your Care Plan schedule
We'll work with you to arrange a schedule for your monthly Water Care Visits, Spa Refresh Services and Annual Hot Tub Service.
- Make sure your hot tub is ready for each visit
Before each scheduled visit, your hot tub must be filled to the correct operating level, switched on and heated to its normal operating temperature. Please also ensure our team has safe and unobstructed access to the hot tub and equipment area.
Important: If the hot tub is empty, switched off, not heated or cannot be safely accessed when we arrive, we may be unable to complete all elements of the scheduled visit. In these circumstances, the scheduled visit may still be treated as having taken place.
Service Area: Care Plan pricing includes travel for hot tubs located within 50 miles of our showroom. If your hot tub is located more than 50 miles away, please contact us before purchasing so we can confirm availability and any additional travel charges.
