If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 9.00am-5.30pm
Call us: 0141 471 6508
Email us: [email protected]
Write to us: Unit 3, 465 Pinkston Road, Glasgow G21 1HU
However, you contact us, we will:
Financial Services Complaints Procedure
All financial services complaints will be investigated and overseen by our Compliance Department.
The Compliance Department will:
If you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service
The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.
You should contact the Financial Ombudsman Service within 6 months from the date of our written response. They will also look into your complaint if we have not provided you with a written response within 8 weeks of receiving your complaint.
You can contact the Financial Ombudsman Service:
In writing: Exchange Tower, Harbour Exchange, London E14 9SR
By telephone: 0800 023 4567
By email: [email protected]
Heavenly Hot Tubs Group Ltd is Authorised and Regulated by The Financial conduct Authority FRN942123 as a Credit Broker not a Lender. We provide Credit Plans from a panel of lenders.